FAQ

🛒 Orders & Products
Q1: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save shipping details for future purchases.

Q2: How do I know which size to order?
A: Each product page includes a detailed Size Guide. If you're unsure, feel free to email us at support@metakosa.com for sizing advice.

Q3: Can I change or cancel my order?
A: You can request changes or cancellations within 12 hours of placing your order. After that, we cannot guarantee modifications as your order may already be in processing.

🚚 Shipping
Q4: Do you ship internationally?
A: Yes, we ship worldwide! Please see our Shipping Policy for estimated delivery times and shipping rates by country.

Q5: How long will it take to receive my order?
A: Delivery times vary by location:

Standard: 7–14 business days

Express: 3–7 business days
Please allow 1–3 days for order processing.

Q6: How can I track my order?
A: Once your order ships, we’ll send a tracking link to your email. You can also track it through your Metakosa account if you registered.

🔄 Returns & Refunds
Q7: What is your return policy?
A: You can return eligible items within 14 days of delivery if they are unworn and in original condition. Please review our Refund Policy for full details.

Q8: Can I exchange an item?
A: We don’t offer direct exchanges. Please return the item and place a new order in the desired size or color.

Q9: I received a damaged or incorrect item. What should I do?
A: Contact us at support@metakosa.com within 3 days of receiving your order. We’ll resolve the issue as quickly as possible.

💳 Payments & Discounts
Q10: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure payment options listed at checkout.

Q11: Do you offer discount codes or promotions?
A: Yes! Subscribe to our newsletter or follow us on Instagram @metakosa for exclusive offers and new drop alerts.

Q12: Can I use multiple discount codes at once?
A: No. Only one discount code can be used per order, unless otherwise stated.

📦 Other Questions
Q13: Do you offer gift cards?
A: Yes, we offer digital gift cards in various amounts. They can be sent via email and used on any product on our site.

Q14: Is my data safe?
A: Absolutely. We follow strict data protection standards. For more, read our Privacy Policy.

Q15: How can I contact customer support?
A: Email us anytime at support@metakosa.com. We usually respond within 24–48 business hours.

Still have questions?
We’re happy to help! Contact us at support@metakosa.com