Payment Instructions

Welcome to METAKOSA. This page provides detailed information about our accepted payment methods, transaction security, verification process, refunds, exchange rates, and customer support. Please read carefully before completing your purchase.

1) Accepted Payment Methods

We currently accept the following payment methods:

• PayPal (using balance, linked debit/credit cards, or bank account depending on your region)

• VISA (credit or debit cards)

• MasterCard (credit or debit cards)

• Maestro (region-supported debit cards)

• American Express (AMEX)

Note: Some card issuers may require 3D Secure authentication (such as Visa Secure, Mastercard Identity Check, or Amex SafeKey). Please follow the on-screen instructions to verify your payment.

2) Currency and Pricing

• All prices on METAKOSA are displayed and processed in USD (United States Dollar) unless otherwise stated.

• If your card uses a different currency, your bank or card issuer will automatically convert the payment at their exchange rate, which may include additional foreign transaction fees.

• Taxes and shipping costs will be clearly shown at checkout before payment confirmation.

3) Payment Security

• All transactions are protected with SSL/TLS encryption.

• Payments are securely processed through trusted third-party payment gateways.

• METAKOSA does not store sensitive card details such as full card numbers or CVV codes.

• Fraud-prevention measures, including Address Verification System (AVS) checks and risk assessments, may be applied. If necessary, we may contact you to confirm your order.

4) Charges and Authorization

• Immediate charge: PayPal payments are usually charged instantly.

• Card authorization: Some credit card payments may first appear as a temporary authorization hold (funds reserved but not deducted). The final charge is applied when the order is confirmed or shipped.

• If authorization fails or expires, you may be asked to try again or use another payment method.

5) Order Verification

For security reasons, your order may require additional verification in the following cases:

• Billing and shipping addresses do not match

• Unusual purchase frequency or high-value transactions

• Failed or mismatched security verification

In such cases, our Customer Support Team may contact you using the details provided at checkout.

6) Coupons and Discounts

• Discount codes must be entered in the “Discount / Coupon” field during checkout.

• Only one discount code can be used per order (unless otherwise stated in promotional terms).

• If a return or refund is processed, any used discount amount will not be refunded. If the order no longer meets the promotion threshold after a partial return, the refund will be adjusted accordingly.

7) Common Payment Issues

If your payment fails, please check:

1. The card details (card number, expiry date, CVV) are correct

2. Your card has sufficient balance and is enabled for online/international payments

3. You complete the 3D Secure authentication with your bank (if required)

4. No restrictions or fraud blocks are applied by your card issuer

5. Try using another card or PayPal

If issues persist, please contact METAKOSA Customer Support (see below).

8) Refunds and Processing Time

• Refund Method: Refunds will be returned to the original payment method only (cannot be transferred to a different card/account).

• Estimated Timeframe:

  • PayPal: Usually instant–3 business days depending on PayPal processing

  • VISA / MasterCard / Maestro / AMEX: Typically 3–15 business days depending on your bank or billing cycle

• In some cases, refunds may appear in your next billing statement as a credit or offset.

• For international payments, differences in exchange rates or bank fees are outside our responsibility.

9) Pre-Orders and Split Shipments

• Pre-Orders: Charges may be applied at the time of placing your order or when the item ships, depending on product details.

• Split Shipments: If your order ships in multiple parts, charges may be applied separately as items are dispatched.

10) Payment Receipt & Invoice

• Once payment is completed, you will receive an order confirmation email and electronic receipt.

• If you need an invoice or official receipt under a business name, please contact our support team with your order details.

11) Privacy & Compliance

• Payment information is collected and processed only for order fulfillment.

• For more details, please see our Privacy Policy.

• By making a payment on our site, you agree to this Payment Policy as well as other store policies (Shipping, Returns, Privacy, etc.).

12) Customer Support

For any payment-related inquiries, please contact us:

Phone Support: +1 (555) 123-8547
Service Hours: Monday–Friday, 09:00–18:00 (UTC-5, excluding holidays)

Please prepare your order number, payment date, and last four digits of your card when contacting us. For security reasons, never share your full card number or CVV.

13) Disclaimer & Updates

• METAKOSA reserves the right to update this Payment Policy at any time. Updates will apply to all new orders immediately upon publication.

• Certain countries or regions may have restrictions on available payment methods or require additional verification as per local regulations.