Sign in
If you do not have an account, click Create AccountCreate Account
Shipping Policy
Thank you for shopping with Metakosa. We’re committed to getting your order to you quickly and safely, wherever you are in the world. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
-
All orders are processed within 1–3 business days (Monday–Friday).
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
Once your order ships, you’ll receive a confirmation email with tracking information.
2. Shipping Methods & Estimated Delivery Time
We offer Standard and Express shipping options based on your location:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–12 business days | 3–6 business days |
| Canada | 8–14 business days | 4–8 business days |
| United Kingdom | 6–10 business days | 3–5 business days |
| Europe | 7–12 business days | 4–7 business days |
| Australia & NZ | 8–14 business days | 4–8 business days |
| Asia | 5–10 business days | 2–5 business days |
| Middle East | 8–15 business days | 5–9 business days |
| Rest of World | 10–20 business days | Varies by country |
⚠️ Please note that delivery times are estimates and may vary due to customs clearance, weather, or courier delays.
3. Shipping Rates
Shipping fees are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions, so keep an eye out!
-
Standard Shipping: Starts at $5.90
-
Express Shipping: Starts at $15.00
-
Free Standard Shipping on orders over USD 80
4. Customs Duties & Taxes
-
International orders may be subject to import duties and taxes, which are imposed once the package reaches your destination country.
-
These charges are the buyer's responsibility.
-
Metakosa is not responsible for delays caused by customs or for any fees charged by your local government.
5. Shipping Restrictions
We currently do not ship to the following countries/regions due to carrier limitations or customs restrictions:
-
North Korea
-
Iran
-
Syria
-
Russia
-
Ukraine (certain areas)
Please contact us if you're unsure whether we can ship to your location.
6. Lost or Delayed Packages
-
If your tracking number shows “delivered” but you have not received the package, please check with neighbors or your local carrier first.
-
For packages delayed more than 15 business days beyond the estimated window, contact us at support@metakosa.com for assistance.
-
Metakosa is not responsible for lost packages due to incorrect or incomplete shipping addresses provided by the customer.
7. Change of Address
Please email support@metakosa.com within 12 hours of placing your order if you need to change your shipping address. After your order is processed, address changes are no longer possible.
Contact Us
📧 For any shipping inquiries: support@metakosa.com
We’re happy to help you with tracking updates, delivery concerns, or custom shipping requests.
Metakosa – Shipping style to your doorstep, worldwide.
Comment